We're sorry to see you go — but if you’ve decided to cancel your account or services, here’s a quick guide to help you do it easily and properly from your client area.
Cancel a Specific Service (e.g., VPS, Hosting)
If you just want to cancel one of your products or services:
1. Log into Your Client Area
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Enter your credentials or use Google login if enabled.
2. Go to "My Services"
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Navigate to Services > My Services
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Find the service you want to cancel.
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Click on “View Details” or “Manage”
3. Choose "Request Cancellation"
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In the sidebar or bottom of the page, click “Request Cancellation”
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Select the reason and desired cancellation type:
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Immediate (service will be canceled right away)
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End of Billing Period (keeps the service active until the next renewal date)
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You may leave a comment explaining your reason (optional but helpful).
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Click Submit Request
You’ll receive a confirmation email, and our team may follow up if needed.
Canceling the Entire Account
To close your entire account with us (including all services and client access):
1. Open a Support Ticket
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Go to Support > Open Ticket
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Choose Billing or General Inquiry
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Request full account closure in the message.
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We may verify your identity before closing for security.
Important Notes:
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Canceling a service does not automatically cancel unpaid invoices — contact support to ensure everything is settled.
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Once canceled, all data will be deleted. Be sure to back up your files before submitting a cancellation request.
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If you're having issues or considering leaving due to a problem, we’d love to help! Contact us first — we may have a solution.
